Digital Solution Design

Platform Design

We see Platform as the unification of the customer ecosystem for a vertical. We engage with Enterprises & start-ups in their Digital Solution Design journey. 

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There can be more than one platform player for a vertical as each one might bring a distinct approach to reaching and serving customers. Just like airports, train stations and ports, the scope and shape of a platform is a constantly increasing one with Enterprise's life journey, changing & impacting customer and innovation journey of enterprises. What is critical though are these platforms are equally virtual and physical in integrating Digital, Life and Information Technologies seamlessly. 

Process Design

Both Platform and Product design have to have an embedded Process Design. Our Digital Solution Design engages the Customer and meets the aspirational values on all the five dimensions of Quality, Cost, Delivery, Service and Flexibility. Process Design in the modern digital context has to be driven with deep Profiling, Personalization and Preferentiation that lends itself to Device, Channel and Medium independence, which in turn is secured by Role driven Identity Management. 

Product Design

Products are enterprise offerings that are consumed by the Customer / Consumer. The focus here is on the journey of excellence; from conceptualization to commercialization in a continuum.  Through Digital Solution Design, we bring unique approaches to Modeling and Engineering that are relevant to suitably taking a very focused approach to Industrialization and Commercialization. Digital Solution Design should constantly discover and create value through Innovation, allowing both Mind to Market and Time to Market engines operate concurrently; to deepen and widen industry presence.

Project (Service) Design

Project or services are one of the key elements of the Digital Solution Design process. Enterprises such as HP have learned the hard way that Service Design is inherent to Platform, Product and Process Design. Also, it continues beyond the Versions and Releases to support customers / consumers continuously. A case in example is the Apple Stores that provide customers with great Education, Ownership and Commitment to Apple products where most of their products are bought virtually. It involves an intricate design of the enterprise organization along with a reliable Knowledge, Learning & Empowerment system that facilitates customer loyalty and satisfaction. More importantly, this Digital Solution Design becomes the springboard for enterprise renewal that is fundamentally important for sustaining growth.