1. Connecting the dots

Being Relevant

This first step in Digital Transformation is learning to interconnect the dots. These dots are spread across the universe of your customers that includes Clients, Employees, Business Partners, Stakeholders, Shareholders, Vendors, and the Societies in which you wish to operate your enterprise. You must be able to define a Road Map where your Point of Arrival is a departure from the Present into the Future and your Past has little significance no matter how good or bad it might have been. And this connection talks about the Customer Engagement & Experience in Realtime fulfilling Aspirations On-Demand.

Researching on Trends, Competition and your Customer Aspirations / Expectations and comparing against your Current Performance is both Qualitative and Quantitative terms is part of this exercise. Doing this  should enable you to Map a Journey from the Status Quo to the Desired State. This journey should build a strong narrative for Transformation that involves the integration of Business, Digital and Information Technology.

2. Contextualizing your journey

Creating & Managing Value

Once the Road Map is ready, it is about Modelling your Business, Processes, Organization and Infrastructure. You would want to pick out the Concepts you want to bring to life, Examine what it takes to Design Solutions that contextually show benefits and are commensurate with the cost of executing them. Cluster them and bring together an effort to create Proof of Concepts (Wireframing and Business Modeling) and/or Proof of Successes (Prototypes).

Following the POC and POS, you should be able to carve out a strategy of the Components for building that relationship to the journey that has been laid out and accomplish the Outcomes / MIlestones outlined. Crafting relationships and ventures as well as acquiring Human and Financial Capital would be a part of this exercise.

3. Codifying your execution

Building the Design & Architecture

Creating the high level design and architecture that encompasses the Customer Engagement and Experience across the five layers of Strategy, Process, People (Capabilities), Technology & Applications and Infrastructure including Physical & Virtual Real Estate, Data including Empirical and Analytical, Intelligence including Business & Cognitive, Security, Communications and Networking. The Program Definition would be broken down into Phased Initiatives with different inter-dependent streams. The Milestones in each stream would be connected to meet the Program Goals and Objectives that delivers to the Road Map outlined in Step 1. 

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This is the preparatory step for executing Digital Transformation. There is a clear understanding in the enterprise on the Budgets, Outcomes, Roles and the desired rigor to succeed in the initiatives being launched. The Program is structured to deliver measured results that give you an indication of your rate of success.